Collection by proper methods
When collecting personal information, we will clarify the purpose of use as follows, limit the information to the extent necessary to achieve that purpose, and collect it with the prior consent of the individual.
- For the hotel to carry out operations related to reservations
- To inquire about and respond to relevant inquiries from customers
- To deliver emails to customers who have requested email distribution services
- To contact customers in the event of an emergency
- To deliver prizes and other items for contests
- To serve as a reference for improving our website and Sanco Inn Chain services
- For administrative communication regarding employee recruitment, and for consideration and decision on recruitment
- To contact the group companies operating the relevant businesses when customers make inquiries, applications, or other requests regarding products and services provided by the Mie Kotsu Group companies
- To carry out procedures related to the safety confirmation, business communications, and personnel and labor management of directors and employees
- To sell products handled by Mie Kotsu Group companies to executives and employees
Principles for use or provision to third parties
We will not use or provide personal information to third parties unless you have given us your consent in advance, there are special provisions in laws and regulations, or there are other valid reasons. However, we may process the information into a form that does not identify a specific individual (anonymous processed information) and use it as statistical data for our company, or provide it to third parties as research material for usage and purchasing trends, etc.
In such cases, we will publish on our website the items of personal information contained in the anonymously processed information, and if we provide the information to a third party, we will publish the items of personal information contained in the anonymously processed information and the method of provision.
Joint Use
Personal information of customers, etc. may be shared only when necessary within the scope described below.
- Items of personal information to be jointly used Name, address, postal code, telephone number, fax number, email address, date of birth, gender
- Scope of joint users: Mie Kotsu Group companies, Mie Kotsu Labor Union, and Mie Kotsu Health Insurance Association
- Purpose of Use
- ①To contact the relevant group companies and organizations when there are inquiries, applications for products, etc., or other requests from customers, etc.
- ②To carry out procedures related to business communications and personnel and labor management for officers and employees
- ③To sell products handled by Mie Kotsu Group companies to executives and employees
- Name, address and name of the corporate representative of the person responsible for managing the personal information Mie Kotsu Group Holdings Co., Ltd. 1-1 Chuo, Tsu City, Mie Prefecture, 514-0032 President and CEO: Yasushi Hara
Entrustment to business partners
When providing personal information to a business partner, unless there are special circumstances, we will require that such party manage the information in the same manner as we do and will take measures such as providing appropriate supervision to prevent leaks or re-provision of the information by the business partner.
Respect for rights
We respect the rights of individuals regarding personal information, and will respond to requests from customers to disclose their personal information within a reasonable period of time and to a reasonable extent. In addition, if there are errors or changes in the customer's personal information, we will respond promptly within a reasonable period of time after verifying the customer's identity.
Appropriate management of information
We will appoint a manager for personal information, implement appropriate and reasonable safety measures, and strive to strictly manage personal information to prevent unauthorized access, loss, destruction, falsification, etc.
Compliance with and review of laws and regulations
Our company will comply with applicable laws, regulations and standards regarding personal information. In addition, we will establish rules for protecting personal information and, as the administrator, strive to operate and continuously improve said rules.
Procedures for "requests for disclosure, etc." of personal information
When requesting the disclosure, etc. of your own personal information, please send the designated request form by mail together with the necessary documents for identity verification and the fee (only for requests for disclosure or notification of purpose of use). Please note that the Company bears no responsibility for any postal accidents or non-delivery of the request form during delivery, except for reasons attributable to the Company.
Please also note that it will take at least two weeks from the start of the disclosure procedure until we can provide you with a response.
Contact for requests for disclosure, etc.
〒450-0002 Nagoya City Nakamura Ward Meieki 3-21-7
Sanco Inn Co., Ltd. , General Affairs and Human Resources Department, "Personal Information Consultation Desk"
Documents to be submitted when requesting disclosure, etc.
Request for Notification of Purpose of Use of Retained Personal Data, Disclosure, etc. (PDF)
Please download and print the application form above, fill in the required information, sign and seal it with your name, enclose a document to verify your identity (one of the documents listed below), and mail it to our "Personal Information Inquiry Desk" listed above.
If you are making a request through a representative, please fill in the representative's address, name, and signature and seal in addition to the person's address.
* All expenses, such as printing costs, costs of obtaining identification documents, and postage, will be borne by the individual.
*Please note that any documents submitted when making a request for disclosure, etc. (including identity verification documents) will not be returned.
Documents required to verify the identity of the person or the representative (one of the following)
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・Documents for identity verification
A copy of one of the following documents: driver's license, passport, basic resident registration card, insurance card for various insurances, nursing care insurance card, pension book, or equivalent document, or an extract from family register or original resident's card
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・Documents to verify the identity of the agent
The person's original resident record, power of attorney, the person's original seal certificate used to create the power of attorney, and a copy of one of the following documents of the representative: driver's license, passport, basic resident register card, insurance certificate for various insurances, insurance certificate for long-term care insurance, pension book, or equivalent document, or an extract from the family register, the original resident record
Fees for requests for disclosure, etc. and payment methods
In the case of requests for notification of the purpose of use of retained personal data and requests for disclosure, a fee of 500 yen will be charged for each request to cover various expenses. Please send this by postal money order or postage stamp together with the invoice and confirmation documents.
If requests for disclosure, etc. are not met
We will not be able to comply with requests for disclosure, etc. in the following cases:
- (1) When the invoice is not in accordance with our company's specifications
- (2) When the invoice does not contain the necessary information, such as missing information or a missing seal.
- (3) If the identity of the person or his/her representative cannot be confirmed, for example, if no identification documents are enclosed.
- (4) When the fee is not enclosed or is insufficient
- (5) When special procedures are prescribed under the provisions of other laws and regulations specified in the proviso of Article 27, Paragraph 2, the proviso of Article 28, Paragraph 2, and Article 29, Paragraph 2 of the Law, and when the cases fall under the proviso of Article 30, Paragraphs 2 and 4 of the Law.
*If there are any deficiencies in the documents you have submitted or if we are unable to comply with your request for disclosure, etc., we will contact you at the address you have written on the request form.
If you do not make any corrections or resubmissions within a certain period of time after contacting us, we will treat the request for disclosure, etc. as if it had not been made.
Information on the business that handles personal information
The name, address, and name of the corporate representative of the person responsible for managing the personal information
Sanco Inn Co., Ltd.
〒450-0002
21 Meieki 3-chome, Nakamura-ku, Nagoya City
Representative Director and President Yoko Murata
Inquiries regarding the handling of personal information
For inquiries regarding personal information, please send them to the above address by post or call the following number.
Phone: +81-52-589-0035
(10:00am-12:00pm, 1:00pm-5:00pm, except on weekends, national holidays, summer holidays, and December 29th-January 3rd.)
