Heart & Specialty
Serve you with
all our heart
in every scene.
A place where all guests can relax
Sanco Inn welcomes you.
COMPANY INTRODUCTION Company Introduction
Our goal is to provide "high-quality service" that allows all customers to have a relaxing time.
As a part of Mie Kotsu Group Holdings Co., Ltd., a company listed on the Tokyo Stock Exchange Prime Market, we operate the business hotel "Sanco Inn."
Since opening its first store, Sanco Inn Nagoya Shinkansenguchi, in April 2001, the company has continued to grow steadily, opening new stores in Tokyo, Shizuoka, Aichi, Mie, Kyoto, and Osaka.
The concept is "Heart & Specialty - Putting our heart into every scene."
We will continue to strive to provide high-quality service so that as many customers as possible, from business travelers to families, can use our hotel as a place of relaxation at any time.
To achieve this, we are promoting work style reforms for our employees, and have acquired various certifications, such as "Eruboshi," "Kurumin," and "Excellent Health and Productivity Management Corporation," in order to build a work environment in which diverse human resources can fully utilize their capabilities, regardless of gender, age, nationality, or whether they are working short hours due to childcare or elderly care, and can balance their work and private lives.
JOB INTRODUCTION Job Introduction
General hotel operations to ensure our guests have a comfortable stay
You will be responsible for general hotel duties, mainly front desk duties, such as customer service at check-in and check-out, reception and management of hotel reservations, management of the number of rooms available for sale, management of various equipment, patrols within the building, breakfast service, etc. The work content differs slightly between day shifts and night shifts, but you will be responsible for both.
Main duties of day shift
Check-out handling, closing sales, check-in preparation, accepting and managing reservations by phone, check-in handling, etc.
Main duties of the night shift
Check-in, room allocation for the next day, patrolling the building, simple cleaning of the large public bath (at some stores), breakfast preparation (at some stores), check-out, etc.
TRAINING PROGRAM Training Program
First, you will receive training at the head office for about two weeks.
You will acquire basic know-how, such as customer service etiquette, basic hotel knowledge, and practice answering the phone and checking in.
In addition, we also offer a trial stay, where you can learn about hotel services from the customer's perspective. After completing the training, even after you are assigned to each hotel, you will be assigned to a senior who acts as a trainer and will carefully guide you through the day shift work.
Although this varies from person to person, you will be able to work independently and start shift work within about a month and a half.
We will support you in your career advancement by providing support according to your stage, such as an interview three months after joining the company and one-year follow-up training, as well as training targeted at specific purposes and targets, such as customer service training and training for managers.
STAFF INTERVIEW Staff Interview
There are lots of happy moments on a daily basis, so it's very rewarding!
I used to work part-time in a restaurant, so I was mainly looking for customer service jobs when I was job hunting. That's when the career office at my university recommended "Sanco Inn." I was impressed by the young employees, including the manager, who were very active. During the interview, they created an easy-going atmosphere, and I was attracted by the open corporate culture, so I decided to join the company as a new graduate.
Many of my seniors and juniors joined the company mid-career, but most employees joined with no experience in the hotel industry.
Anyone who enjoys customer service can work as a front desk attendant.
Working in a hotel means there are many happy moments on a daily basis, such as customers checking out with a smile or returning to the hotel multiple times. You will often receive nice compliments, so you will feel a sense of fulfillment.
Furthermore, night shifts, which may seem tough, are actually popular among front desk attendants because there is always at least 22 hours between the end of a night shift and the next shift, allowing for plenty of free time.
After work, I also enjoy my daytime hours on weekdays by going to the bathhouse or going to the movies.
APPLICATION GUIDELINE Application details
Full-time employee
| Job Type | Front desk attendant (Full-time employee) *Contract employees also available under different conditions |
|---|---|
| Qualifications | High school graduate or above |
| Salary | Starting salary (from January 2024)
|
| Working hours | Shift system
|
| Working System | There are two types of shift work for front desk attendants: night shifts, which are mainly performed at night, and day shifts, which are mainly performed during the day. The shift roster determines the monthly rotation. The night shift is performed from the center of check-in time to check-out time the following day. This one shift is two days' worth of work, and the next shift is at the earliest the morning of the following day, so there is at least a full day's off time in between. Please rest assured that both the day and night shifts are always performed by multiple staff members. [Night shift example]
|
| Allowance | Night allowance, dependent allowance, commuting allowance, overtime allowance, position allowance, qualification allowance, special allowance, bonus, etc. |
| Salary increase | Once a year (for those with at least 1 year of service) |
| Bonus | The allowance will be paid in consideration of the company's financial situation (twice a year in principle) |
| Holidays and Vacations | 102 days per year (31st Monday: 9 days, 30th Monday: 8 days, 28th and 29th Monday: 7 days. Days cannot be specified due to shift system.) In addition to statutory holidays (annual paid holidays, etc.), we also provide special leave for special occasions, refreshment leave, and health leave (paid leave system available) |
| Employee Benefits | Complete social insurance, uniform rental, preferential use of company facilities, discounts for group companies |
| Severance pay | Retirement benefits system available (for those with 3 or more years of service) |
| Location |
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Recruitment process
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Document screening
Please send us your resume (with photo attached) and work experience (free format). After screening the documents, successful applicants will be notified of an interview date.
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First interview
and testWe can also hold interviews at hotels, so please contact us regarding the venue. We will also conduct a simple written test. Remote interviews (Zoom) are also possible.
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Final interview
The interview will take place at the head office (Nakamura-ku, Nagoya City, Aichi Prefecture).
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Job Offer
The time of joining the company is negotiable. (Part-time work before joining the company is also negotiable.)
INFORMATION Announcements and News Releases
Recruitment window is here
〒450-0002 Nagoya Sanko Building 6F (Nagoya Sanko Building) 21 Meieki 3-chome, Nakamura-ku, Nagoya
General Affairs and Human Resources Department , Sanco Inn Co., Ltd.
TEL. +81-52-589-0035
9:30am - 6:00pm (Closed on Saturdays, Sundays, and holidays)
