Frequently Asked Questions [Official] Sanco Inn Tsu Station

Front desk services

Can I leave my luggage before check-in or after check-out?: Yes, we can. However, please note that we cannot accept perishables, frozen or refrigerated items, fragile items, valuables, etc.
What time is check-in and check-out?: Check-in is at 3pm and check-out is at 10am.
Can I check in before 3pm?: Yes, early check-in is available from 11:00am for 1,000 yen per hour. However, this depends on the cleaning situation, so please be sure to contact us in advance.
Can I extend my check-out time?: We can accept extensions until 2:00pm From 10:00am, the fee is 1,000 yen per hour. However, please note that we may not be able to accommodate your request depending on the reservation situation on the day.
I'd like to send my luggage in advance. Can you hold it for me?: Yes, we can store your luggage for you. Please send it to the address below.
〒514-0009 381 Hadokorocho, Tsu City, Mie Prefecture Sanco Inn Tsu Station
TEL 059-222-3539
*Please be sure to write the date of your stay and the name of the guest (full name). Please note that we cannot accept fresh produce, refrigerated or frozen items, fragile items, valuables, or cash-on-delivery items.
Can I send luggage from the hotel?: Yes. Yamato Transport collects packages once a day. Shipping labels and cardboard boxes (charges apply) are available at the front desk. We do not offer refrigerated shipping services.
Is there a fax receiving service?: Yes, we can receive faxes if you send them to our hotel. Please make sure to write the name of the guest on the fax receipt.
FAX 059-222-3541
Can I send mail from the hotel?: Unfortunately, we do not offer postal services. We will direct you to the nearest post office or postbox.
Do you provide cleaning services?: Yes, we do this at the front desk. Items left by 8:30am will be ready by the evening of the same day. (Closed on Thursdays, Sundays and public holidays)
Can I get a handwritten receipt?: Yes, please inform our staff when you check in.
Can I get a detailed accommodation receipt?: Yes, please inform our staff when you check in.
Can I reissue the receipt?: Yes, however please be aware that the word "Reissue" will be printed on it.
Can I get an accommodation certificate?: Yes, please inform our staff when you check in.
Does the receipt state "breakfast included" or "QUO card included"?: No, it will not be written on the receipt issued after payment at the automatic payment machine. If you would like a receipt with a disclaimer, please ask at the front desk.

About breakfast

Is breakfast free?: No, there is a fee.
Price: 1,430 yen (tax included) / Free for infants and toddlers, 720 yen (tax included) for elementary school students.
Business hours: 6:30am - 10:00am (last entry 9:30am).
Can people other than guests use the facility?: No, it is for guests only.

About the large public bath

Is the large public bath available 24 hours a day?: No, the large public bath is open from 3pm to 2am and from 5am to 9am.
Can people other than guests use the large public bath?: No, it is for guests only.
Can I go to the large public bath wearing my room wear?: Yes, you may move around wearing the room clothes and slippers provided in your room.
Are there towels available in the large public bath?: No, please bring your towels from your room.
Can I change my towels?: Yes, we can give it to you at the front desk, so please let us know.
Do you have shampoo?: Yes, shampoo, conditioner, and body soap are provided in both the men's and women's large baths.

Parking

Does the hotel have parking?: Yes, we have a paid private parking lot behind the hotel with space for six cars (including one for the physically disabled). You cannot leave the parking lot during the parking hours (3:00 pm - 10:00 am), but parking tickets are available for purchase at the front desk for 1,200 yen per night.
Can I reserve a parking space?: No, unfortunately we do not accept reservations.
Is there parking outside the hotel?: There is a paid parking lot nearby. A detailed map is available at the front desk. Please note that we do not accept reservations.
Can I park a large vehicle?: No, we are sorry, but only regular cars can park there. We are unable to arrange parking at the hotel, so thank you for your understanding.
Can I park my motorcycle?: No, there are no bicycle parking lots in or around the hotel where you can park your motorcycle. Please be careful when using them.
Can I park my bicycle?: No, we do not have a bicycle parking lot on the hotel premises. Please contact the front desk and we will tell you about a nearby bicycle parking lot.
If I'm staying multiple nights, can I leave my car parked?: Yes, but an hourly parking fee may be charged in addition to the overnight fee. This varies depending on the parking lot, so please contact us for more information.
Can I leave my car parked before or after check-in?: Yes, but an hourly parking fee may be charged in addition to the overnight fee. This varies depending on the parking lot, so please contact us for more information.
Can I get a receipt for parking?: Yes, we can issue one only if you use the hotel's private parking lot.

Facilities

Is there a smoking area inside the hotel?: No, it is not available in the building.
Are there any cigarette vending machines in the hotel?: No, we do not have them in the building. They are available at a nearby convenience store.
Are there microwaves and ice makers?: Yes, they are available in the vending machine corner on the 4th floor.
Do you have a newspaper?: It is available for viewing only.
Can people other than guests use the coin laundry?: No, it is for guests only.
Are there meeting rooms or banquet halls?: No, we don't.

About guest room facilities

Is there a bathroom in the room?: Yes, there is a unit bath in the room.
Are the rooms individually air-conditioned?: Yes, all rooms are individually air-conditioned.
Can I watch DVDs in my room?: Unfortunately, it is not available on the hotel's television.
Can I access the Internet in my room?: Yes, both wired LAN and Wi-Fi are available in all rooms free of charge.
Do you have LAN cables available for rental?: Available in all guest rooms.
Is there a humidifier?: All guest rooms are equipped with air purifiers with humidifier functions.

Room amenities

Are there any mobile phone chargers?: Yes, they are provided in the guest rooms.
Do you have a toothbrush?: We have an "Amenity BAR" in the lobby on the 3rd floor, where guests can choose from and take home some drinks. Please note that amenities are not provided in the rooms.
Do you have shampoo?: Yes, shampoo, conditioner and body soap are provided in all rooms.
Are there yukatas and other indoor wear and slippers available?: Yes, we have room clothes and slippers.
Do you have pajamas for children?: No, we don't.
Can I go out wearing work clothes and slippers?: No, we are sorry, but please only wear them inside the building.

Traveling with Children

Can children sleep in the same bed as their parents? What is the fee?: Preschool children can share a bed with their parents free of charge (up to one child per bed). Please note that towels, pillows, etc. are not provided for children sharing a bed, so please bring them with you. If you would like towels, pillows, etc., or if your child is elementary school age or older, they will be charged the same as adults.
If I am using the large public bath with a child, up to what age can a member of the opposite sex enter together?: Only preschool children may use the large public bath of the opposite sex.
Do you have a crib?: No, we don't.
Is there a bed guard?: We have a limited number available.
Please bring the rental item card from "Select Items" in the lobby to the front desk.
*Reservations are not accepted; first come, first served.

Other services

I left something at the hotel.: In accordance with Sanco Inn Hotels' rules, lost property will be stored for up to three months after your departure.
(Food, drinks, perishables, newspapers, magazines, etc. will be disposed of.)
Regardless of the type of item left behind, we will not be able to contact you.
If you have reported your lost property and it has been found, we will return it to you as follows:
① Upon arrival, please hand it over at the front desk (in principle, in person)
②Send the item to your specified address, cash on delivery (only within Japan. Shipping overseas is not available).
We ask for your kind understanding.
Do you offer massage services?: No, we don't.
Can I call an outside massage service to my room?: No, we do not allow anyone other than guests to enter the rooms.
Can non-guests use the guest rooms? (including short-term visits and visitors): No, we do not allow anyone other than guests to enter the hotel. Please meet or greet in the lobby.
Is there a curfew?: No, there is no curfew. The entrance is locked during late night hours, but you can unlock it with your room card and enter the building.
Is room service available?: No, we don't.

About accommodation plans

Do you have a day use plan?: We have special plans for teleworking and private daytime use. *Day use may not be available depending on the date.
I made a reservation using online payment on your website, but can I get a receipt at the hotel?: Unfortunately, we are unable to issue the card at the hotel. Please apply for it via the reservation website. For more information, please see the reservation website.
Can I make reservations for plans on the online site by phone?: No, unfortunately this is an internet only plan, so if you make a reservation by phone, the regular rate will apply.
Is there a plan that includes dinner?: No, we don't.

About hotel reservations

What is the cancellation fee?: A cancellation fee will be charged as follows:

Cancellation on the day or no-show: 100% of the accommodation fee

*For parties of 10 or more, a cancellation fee will be charged from 7 days prior to the event.
2 to 7 days before: 50%
The day before: 80%
Same day/no-show: 100%
Can I change or cancel a reservation I made through the official reservation site?: If the check-in date or the hotel's designated time for changes/cancellations has passed,
Changes/cancellations will no longer be possible on the official booking site (tripla).
The deadline for changes/cancellations can be confirmed on the reservation confirmation screen to which you will be redirected.

If you wish to make changes or cancel after the deadline, please contact the hotel directly.
Cancellation fees will be charged in accordance with the cancellation regulations.

*If you wish to extend/shorten your stay period or change the number of guests, please make a new reservation.