FAQ

  • Home
  • Frequently asked questions

We answer your
frequently asked questions

If you cannot find what you are looking for,
please contact us using the inquiry form or by phone.

If you are in a hurry, please call

TEL.+81-059-352-3535

What time is check-in and check-out?

Check-in is at 3pm and check-out is at 10am.

Can I extend my check-out time?

Yes. It is possible up to 2pm (1000 yen/hour after 10am). However, please note that we may not be able to accommodate your request depending on the reservation situation on the day.

Can I leave my luggage before check-in or after check-out?

Yes, you can. However, please note that we cannot accept perishables, frozen or refrigerated items, or fragile items.

Can I send my luggage to the hotel in advance?

Yes, we can. Please be sure to write the date of your stay and the guest's full name on the slip. Please note that we cannot accept refrigerated or frozen items, fragile items, valuables, or cash-on-delivery items.
Sanco Inn Yokkaichi Station, 1-1-20 Yasushima, Yokkaichi City, Mie Prefecture, 510-0075
TEL 059-352-3535

Can I send luggage from the hotel?

Yes, we can assist you at the front desk (Yamato Transport).
We provide shipping labels, cardboard boxes (for a fee), etc.

Do you provide cleaning services?

Yes, we can assist you at the front desk.
Items received by 9:30am will be completed by the evening of the same day.

Can I use credit?

The following credit card companies are available.
・VISA ・JCB ・DC ・UC ・Diners Club ・MasterCard ・American Express ・UFJ NICOS

Do you offer massage services?

We offer a massage service from our affiliated massage studio.

Do you provide breakfast?

The breakfast lounge on the 3rd floor is available from 6:30 a.m. to 9:30 a.m. Please note that it may be busy at certain times.

Is dinner available?

Sorry, we do not serve dinner.

Can I use the Internet in the rooms?

Yes. Both wired LAN and Wi-Fi are available in all rooms free of charge.

Are there Japanese-style rooms?

No, we do not have one at our hotel.

Are there meeting rooms, banquet halls, and large public baths?

No, we do not have one at our hotel.

Is there a humidifier?

Yes, we have air purifiers with humidifier functions.

Are there any mobile phone chargers?

Yes, they are provided in the guest rooms.

How much is parking?

It costs 1,300 yen per night.

Can I reserve a parking space?

No. Sorry, we are unable to take reservations.

What kind of parking is it?

The hotel's private parking lot is a flat parking lot. There are 13 parking spaces on the premises and one car parking space in the consideration parking lot . There are other affiliated parking lots nearby, so please contact the hotel for details. *You cannot leave the parking lot midway.

Can I park before check-in?

Yes. However, if you use the facility before 3:00 p.m., an additional hourly rental fee of 100 yen/10 minutes will be charged.

Can I park my car after I check out?

Yes. However, if you use the facility after 10:00 a.m., an additional hourly rental fee of 100 yen/10 minutes will be charged.

Where is the parking lot located?

It is adjacent to our building and there is a sign at the entrance.

Can I park a motorcycle?

For motorcycles, there is a municipal bicycle parking lot nearby. Please contact the hotel for more information.

What is Compassionate Parking?

Information on the Compassionate Parking Lots is provided in accordance with the Mie Compassionate Parking Lot User Permit System.
For details, please visit the homepage here

Can I sleep with my child?

Preschool children can share a bed with their parents free of charge (up to one child per bed). Please note that towels and amenities are not provided for children sharing a bed. If you would like towels and amenities, or if your child is elementary school age or older, we will charge you the same price as an adult.

Do you have a crib?

No, we don't.

Is there a bed guard?

We have a limited number of bed guards available.
Please bring the card for the rental item you wish to use from the "Select Items" section in the lobby to the front desk.

*Reservations are not accepted and availability is on a first-come, first-served basis.

Do you have pajamas for children?

Yes, we have them available. If you would like to use them, please ask at the front desk.

How long can you keep my lost items?

In accordance with Sanco Inn Hotels' rules, lost property will be stored for up to three months after your departure.
(Food, drinks, perishables, newspapers, magazines, etc. will be disposed of.)
Regardless of the type of item left behind, we will not be able to contact you.
If you have reported your lost property and it has been found, we will return it to you as follows:
① Upon arrival, please hand it over at the front desk (in principle, in person)
②Send the item to your specified address, cash on delivery (only within Japan. Shipping overseas is not available).
We ask for your kind understanding.

Can I make a reservation for the online plan over the phone?

It depends on the plan. Please contact the hotel for details.

Can I get a detailed accommodation receipt?

Yes. Please inform our staff when you check in.

Can I issue a receipt?

This will be issued at the time of payment (in your personal name or company name).
If you pay on-site, a receipt will be issued at the time of payment.
If you pay online, please issue the ticket yourself from the website where you applied.

Can I reissue the receipt?

Yes. However, please be aware that the word "reissue" will also be printed on the ticket.

Can I get an accommodation certificate?

Yes, please ask the front desk staff.

Are there meeting rooms, banquet halls, and large public baths?

Sorry, we do not have one at our hotel.

Are there microwaves and ice makers?

Yes, it is on the third floor.

Can I get a handwritten receipt?

Yes, please ask the front desk staff.

What is the cancellation fee?

A cancellation fee will be charged as follows:

Cancellation on the day or no-show: 100% of the accommodation fee

*For parties of 10 or more, a cancellation fee will be charged from 7 days prior to the event.
2 to 7 days before: 50%
The day before: 80%
Same day/no-show: 100%

Can I change or cancel a reservation I made through the official reservation site?

If the check-in date or the hotel's designated time for changes/cancellations has passed,
Changes/cancellations will no longer be possible on the official booking site (tripla).
The deadline for changes/cancellations can be confirmed on the reservation confirmation screen to which you will be redirected.

If you wish to make changes or cancel after the deadline, please contact the hotel directly.
Cancellation fees will be charged in accordance with the cancellation regulations.

*If you wish to extend/shorten your stay period or change the number of guests, please make a new reservation.